Consumer Reports Says This Popular 2025 Vehicle Is One Of The Least Reliable

The Jeep Grand Cherokee was named as one the 10 least reliable vehicles of 2025 by Consumer Reports, a non-profit organization that has strived to give unbiased reviews on products for nearly 90 years. Consumer Reports scored dozens of vehicle brands, and models, after collecting data from 300,000 vehicles made in the 21st Century and consulting surveys from its six million members. Through this process, the 2025 Jeep Grand Cherokee — with retail prices starting at about $38,500 – rated as less reliable than the average new car. In fact, Consumer Reports only gave the vehicle a reliability score of 22 out of a possible score of 100.

Per a video report from Consumer Reports, the Jeep Grand Cherokee is the fifth least reliable new automobile on the road, with owners complaining of glitches with their vehicle's drive and climate systems, brakes, steering, suspension, and electronics. Among SUV brands specifically, Consumer Reports ranked the 2025 Jeep Grand Cherokee dead last in terms of reliability. Plus, the Jeep Cherokee's plug-in hybrid electric vehicle version — which has a starting retail price of about $62,500 – did even worse, with a reliability score of just 12. This makes sense when you consider the model's major recall. 

In early September 2025 Jeep manufacturer Stellantis issued a recall of about 92,000 plug-in Grand Cherokees for model years 2022 through 2026 after a software error in the hybrid control process was discovered. Per the National Highway Traffic Safety Administration, this error caused vehicles to lose drive power, thereby increasing the risk of a crash. To make matters worse, the fix for this problem is evidently still under development. This recall matches reports from hybrid Jeep Grand Cherokee owners who complained of glitches even after taking their vehicles to the dealership for repairs. 

However, the gas-model Grand Cherokee is not immune to its own issues. Owners have reported random stall outs, sensor malfunctions, electrical glitches and a crummy transmissions that tended to skip or shift gears roughly. There are also several reliability complaints through car information websites like Edmunds. One owner reported that his gas-powered Jeep Grand Cherokee Summit died after being driven a mere 800 miles. Plus, a Consumer Reports member noted a rattling noise whenever he drove his Jeep faster than 38 miles per hour.

Owning a Jeep Grand Cherokee, regardless of model year, can be expensive. A CarEdge report noted that the model can cost an owner $70,262 after five years. A large chunk of that — 51% — is a result of depreciation. In fact, the model loses 68% of its value after five years, about 25% of which occurs in the first year alone. Maintenance and repair costs come out to another $11,217 over ten years of service, which is about $3,000 more than the bill for the average SUV.

With that said, the Grand Cherokee is not the only Jeep model with issues. The Jeep Wagoneer, which obtained a reliability score of just 27 from Consumer Reports, is another luxury SUV with terrible resale value. It can experience a depreciation of up to 60% over five years, according to SlashGear. Over 10 years, Wagoneer repair bills can be another $11,666. Not to mention the Grand Cherokee's smaller cousin, the Jeep Cherokee, can also lose half its value by age five.

Still, one Jeep model did manage to snag a decent reliability score of 50. That was the Gladiator, an entry-level truck with a 70% resale value. Still, to keep it working properly it will cost you another $12,679 in maintenance and repair costs over the first decade, per CarEdge.